For users who have lost Google authenticator, please contact customer service on web，in QQ group or telegram group. Users have to submit information including:
account name (email/phone number), ID card front and back, the photo of holding ID card and write content (HPX, account, reason, date).
HPX team will help the user reset Google authenticator as soon as possible after receiving the information. After success, the user can simply rebind Google authenticator.